Oracle Enterprise Manager 1.0.4.0.0 Manuel d'utilisateur

Oracle® Enterprise ManagerInstallation and Configuration Guide for HP Service Manager Connector Release 1.0.4.0.0 E12414-03August 2008

Manual Ticketing1-2 Connector Installation and Configuration GuideAfter the ticket is opened, any subsequent change in alert severity updates the tic

PrerequisitesIntroduction to the Connector 1-31.7 PrerequisitesBefore using the HP Service Manager Connector, ensure that you meet the following pre

Prerequisites1-4 Connector Installation and Configuration Guide

Installing and Registering the Connector 2-12Installing and Registering the ConnectorThe HP Service Manager Connector is not installed as part of the

Uninstalling the Connector2-2 Connector Installation and Configuration Guide2.1.2 Adding the New HP Service Manager ConnectorTo add the new connecto

Registering the ConnectorInstalling and Registering the Connector 2-3Manager_Deploy_Connector.xml" localhost 1521 emrep SYSMAN password "C:

Registering the Connector2-4 Connector Installation and Configuration Guide

Configuring the Connector 3-13Configuring the ConnectorThis chapter explains how to perform tasks directly or indirectly related to configuring the c

Configuring the Connector3-2 Connector Installation and Configuration GuideFigure 3–1 Configure Management Connector General Page4. Configure the co

Configuring the HP Service Manager Web ConsoleConfiguring the Connector 3-3Web console settings are required if you want the Connector to provide lin

Oracle Enterprise Manager Installation and Configuration Guide for HP Service Manager Connector, Release 1.0.4.0.0E12414-03Copyright © 2008, Oracle. A

Testing the Connector3-4 Connector Installation and Configuration Guide1. Make sure the serverHost parameter value is changed from local host to the

Working with Ticket TemplatesConfiguring the Connector 3-5The templates are the out-of-box ticket templates shipped with the connector. By default, a

Working with Ticket Templates3-6 Connector Installation and Configuration GuideVerifying RegistrationTo verify that the templates are registered prop

Navigating Between Enterprise Manager and HP Service ManagerConfiguring the Connector 3-71. Select the template and click Remove.2. At the prompt, co

Navigating Between Enterprise Manager and HP Service Manager3-8 Connector Installation and Configuration GuideFigure 3–3 Alert details in Enterprise

Navigating Between Enterprise Manager and HP Service ManagerConfiguring the Connector 3-9Figure 3–4 Alert Details in HP Service Manager Console

Navigating Between Enterprise Manager and HP Service Manager3-10 Connector Installation and Configuration Guide

Using Out-of-Box Templates 4-14Using Out-of-Box TemplatesThis chapter provides details on the out-of-box ticket templates shipped with the HP Service

Reading and Mapping Ticket Templates4-2 Connector Installation and Configuration GuideNote: In the tables, * denotes a literal string and ** indicat

Reading and Mapping Ticket TemplatesUsing Out-of-Box Templates 4-3The mapping in Table 4–3 is specific to an update of an Incident caused by a change

iiiContentsPreface ...

Reading and Mapping Ticket Templates4-4 Connector Installation and Configuration GuideTable 4–3 Ticket Updates (Service_Manager_Default_Incident_Au

Customizing Ticket TemplatesUsing Out-of-Box Templates 4-54.3 Customizing Ticket TemplatesIf the out-of-box ticket templates do not satisfy your req

Customizing Ticket Templates4-6 Connector Installation and Configuration GuideFigure 4–1 Modifying HP Service Manager TemplateThe XSL has two primar

A Enabling SSL for HTTPS A-1AEnabling SSL for HTTPSThis appendix provides the needed instru

Adding Signed Certificates to Wallet ManagerA-2 Connector Installation and Configuration Guide Ensure that ewallet.p12 is availabl

B Preventing HP Service Manager Update Issues B-1BPreventing HP Service Manager UpdateIssue

B-2 Connector Installation and Configuration Guide

Index-1IndexAAuto TicketingHP ServiceCenter Connector, 1-1CconfiguringHP ServiceCen

Index-2 Uuninstalling the HP ServiceCenter Connector, 2-2WWeb Console settingsHP

iv Navigating from HP Service Manager to Enterprise Manager ...

vPrefaceThis Connector Installation and Configuration Guide provides the

vi TTY Access to Oracle Support ServicesOracle provides dedicated Text Telephone (TTY)

viimonospace Monospace type indicates commands within a paragraph, URLs,

viii

Introduction to the Connector 1-11Introduction to the ConnectorThe HP Service Manager Connector 1.0.4.0.0 integrates HP Service Manager Version 7 (HP